The American multinational retailing company Walmart Stores Inc. announced its plans of launching a new process to speed up the time of returning products bought on its website, including allowing consumers to keep the item they don’t like and still get a refund. This is just ahead of the busy holiday season, as it looks to vie better with e-commerce giant Amazon.com’s aggressive moves to build its own brick-and-mortar presence.
Less Time Returning Process
Starting in early November, shoppers can start the return process using Walmart’s Mobile Express Returns. The process can be fully completed by bringing the product to a store, scanning a QR code with their smartphone, and handing over to an employee at an express lane at the customer service desk. Walmart said its technology would be able to sniff out people who try to abuse the system.