Starbucks needs more than an afternoon of training to get rid of racial bias among its 175,000 employees, said the NAACP Legal Defense and Education Fund in a report, which recommended wide-ranging changes at the Seattle-based leading coffee maker.
The company must regularly audit its 8,000 stores for racial profiling. It also has to update its policy manuals and work with the local police. Moreover, Starbucks also needs to conduct an in-depth “Civil Rights audit” to review its policies, racial diversity, pay practices, and processes, according to the NAACP Legal Defense and Education Fund in a 28-page long report that was released on Monday.
In the report, the NAACP also recommended paying for anti-bias training for local police, particularly in minority communities where the presence of a Starbucks store can contribute to racial tension by gentrifying the neighborhood.